Booking Procedure / Cancellation Policy New Clients All new clients must fill out a client induction pack before a booking can be made, to request one please call the office on 01270 876311. Please note that due to the current Covid restrictions we can only offer limited services, lesson are available to clients who are able to walk and trot independently and who can adjust their own equipment. We are currently not taking on any more clients over 11 stone, this includes riding clothes, hats and boots.
Lesson Cancellation Clients are ask to not attend their lesson if they or a member of their household are showing any signs of Coronavirus, have tested positive or have been advise to self isolate. We have changed the cancellation policy to try and accommodate this, however it is not sustainable as a business to have no policy at all:- Private and group lessons are booked/paid for upfront. Lessons may becancelled by 5pm the day before the booking, after this deadline the full fee will be lost.
Phone (the preferred method) Call 01270 876311 If there is no answer, please leave a VM, including your name, & return phone number - we will call you back at our earliest opportunity.
Text (Yard Mobile) 07746 113625 This phone stays in the office - we do not hear it ring on the yard - it is only manned during normal working hours - we will not receive messages left after 5pm, we will pick up messages left the following morning, & will call you back.
You can direct message via the Oakhanger Riding and Pony Club Centre Facebook page.
Please note that these options directly connect to Nathalie or Liz, so please do not message or call outside of socially acceptable hours - notbefore 8am or after 8pm - we will make all return calls during normal business hours.
Oakhanger Pony Club Activities All activities are paid for at the time of booking. There is no refund no transfer with Pony Club activities. If you are unable to attend an activity you have booked, please let the yard know via one of the above methods, this will allow your allocated horse or pony to be untacked.